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What is Customer Satisfaction?

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What Is Customer Satisfaction?

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The customer satisfaction was at an all time high which was mentioned during yesterday's meeting as it was good news. 17 people found this helpful We were rated as the top store in customer satisfaction and had no complaints from customers over the last four months.

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Customer satisfaction measures how well the expectations of a customer concerning a product or service provided by your company have been met. Customer satisfaction is an abstract concept and involves such factors as the quality of the product, the quality of the service provided, the atmosphere of the location where the product or service is .

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a feeling of satisfaction felt by a customer with a product or service obtained from a business I really believe that it is possible to both improve customer satisfaction and reduce costs. Customer satisfaction with the service runs at more than 90 per cent. Definition: Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm. In other words, it’s how happy the customers are with their transaction and overall experience with the company.

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Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services exceeds specified satisfaction goals.".